Dell laptop buttons are one of the most problematic buttons. However, you can still fix many of these problems at home. In general, professional laptop repair service providers will immediately replace the problematic laptop keyboard, so it's a good idea to spend a little time looking for other repair alternatives. If your laptop is still under warranty, try contacting Dell for a discounted, or even free, repair!
Step
Method 1 of 3: Fixing Loose Buttons
Step 1. Turn off and unplug the computer
Repairing a keyboard isn't a dangerous job, but it's a good idea to take some precautions before doing it.
Step 2. Unplug the button head
Most loose buttons can be removed easily if shaken from the retaining clip. If necessary, use a flat/minus screwdriver to pry out the corners.
Step 3. Check the button connection point
You'll find four connecting points under the keypad, which are the points that connect the keys to the keyboard. Watch for signs of broken connectors carefully. Read one of the steps below depending on the damage you see.
If you're not sure, remove the same-sized, still-functioning buttons by carefully prying at the corners with a flat screwdriver. Compare the points connecting the two buttons
Step 4. Replace the damaged button head
You can buy new button heads from the internet. Make sure the buttons you buy match the laptop model and the location of the connecting points. To attach a new key, connect one connecting point to the keyboard and use your finger to push the other point until you hear two loud snapping sounds from either side of the key.
You can also remove buttons that are rarely used to replace damaged ones
Step 5. Fix the iron bars on the big buttons
The space bar and Shift keys have metal bars that act as balancers. If the bar doesn't sit flat, you may need to re-attach it to the small plastic hook inside the keyboard. The bar should extend across the bottom of the button, with the two small prongs at both ends attached to the hook. Do a button test after the bar has been reassembled successfully.
- These iron bars tend to have problems or come back apart after one time off. Consider buying a replacement keyboard or having it repaired at a computer repair shop.
- The new bar will be available along with the new button you purchased. Remove the old bar by gently prying it out with a flat screwdriver.
Step 6. Check for other problems
Loose buttons are almost always caused by damage to the head or metal bars of the buttons. If you are sure that the button heads are in good condition, see the button stuck section below. This section covers water damage, damaged connecting clips, or problematic membranes.
Method 2 of 3: Fixing Keys that are Stuck or Not Working
Step 1. Turn off and unplug the computer
This is done to reduce the risk of accidents to you and your computer.
Step 2. Use a small flat screwdriver to pry out the broken button
Start by lifting each corner of the button until you hear or feel a snap in the hook when it releases. Do the same on each side until the button releases.
- Release the button slowly. If it can't be removed, try prying it from a different angle.
- To release larger keys, such as Shift and Space Bar, pry from the top side (the side closest to the laptop screen).
Step 3. Look for dust or small objects that stick
These objects can cause problems with the buttons. Use tongs to clean small objects. You can also use a low-power vacuum cleaner or compressor to remove dust or animal hair.
Step 4. Clean up spilled liquid
If you accidentally spill something on the keyboard, wipe off any remaining liquid with a lint-free cloth. Wet a cloth with a small amount of alcohol and rub the soiled area carefully. Wait for the alcohol to evaporate before reinstalling the buttons.
Step 5. Check the retaining clip
These clips are generally made of white plastic and consist of two thin square-shaped sections that are interconnected. The two halves must be connected to each other and also firmly attached to the keyboard. If not, remove the clip by twisting the ends with a screwdriver. See below for detailed instructions on how to replace it.
Step 6. Check the silicone rubber membrane
The membrane that looks like a nipple is located in the center of the button. Make sure the membrane is in a standing position and carefully try to straighten it using a clean, soft object. If the membrane doesn't stand back up, you'll need to clean or replace it.
- Do not touch the membrane with dirty or sharp objects. This part is very easy to damage.
- Use a lint-free cloth with rubbing alcohol when cleaning. Scrub the soiled area very carefully and then wait for the alcohol to dry.
Step 7. Use glue to attach the new membrane
Be careful when gluing new membranes, too much glue can cause button damage. For best repair results, replace the keyboard at a computer repair center. If you decide to replace it yourself, follow the steps below:
- Carefully remove any button membranes you are not using with a sharp knife. In most cases, using a membrane from another button is the only way, but the process carries a high risk of damaging the membrane.
- Take a strong glue, such as adhesive silicone, and use a toothpick to transfer a small amount of the glue onto a piece of paper.
- Use tongs to lift the membrane. Lower it on the glue, then move it into place on the keyboard.
- Leave for 30 minutes, or depending on the instructions on the adhesive package.
- Reconnect the holder and keypad, and let it sit for 20 minutes before returning to using the keyboard.
Method 3 of 3: Replacing the Retaining Clip
Step 1. Look for damage to both halves of the holder
The retaining clip consists of two parts. The larger box or U must be paired with the keyboard and keypad. The smaller piece, with the round hole in the middle, should be paired with the small blade at the base of the keyboard. The two halves can be connected by two small blades located on either side of the small section. If any of these parts are missing or damaged, purchase a replacement that fits your keyboard. If both parts are in perfect condition, read the following sections.
- Before buying a replacement button, make sure that the item you are buying has a built-in retaining clip. This clip is also sold separately under the hinge name.
- You can also use clips from rarely used buttons to repair broken buttons.
- Some models have blades that are divided into sections. You can use tongs to re-attach the loose blade.
Step 2. Check the button around the broken button
Even on the same keyboard, different retaining clips may have different arrangements. Remove the same sized button head next to the broken button and compare the two buttons. This way you can find out how to install a working button.
Step 3. Attach the large clip to the keyboard
On some models, you'll need to press down on the side of the clip before you can fit it into the hole on the keyboard. Do this before joining the two clips together. Once attached to the keyboard, the clip can be lifted slightly without coming off.
Only one side of the clip will attach to the keyboard
Step 4. Attach the smaller clip to the keyboard
Hold the clip with the concave side down - or grope the clip until you find the concave area and face it down. Lower the clip over the bar at the base of the keyboard until it snaps into place.
Step 5. Join the two clips together
Find the two pins located on the side of the small clip. Carefully insert the two pins into the side of the large clip until they are connected.
Using too much force will damage the retaining clip
Step 6. Put the button head back on
Reattach the button head with the retaining clip. Press the button until you hear two snapping sounds, or until the button clicks firmly.
Tips
- Use a high-quality paint pen or brush to repaint the letters or characters on the keys.
- If you're missing a lot of keys, consider buying and installing a new Dell keyboard. Make sure the keyboard you buy is the exact same model as the laptop you are using.
- Have your laptop repaired under warranty at the store where you purchased it or a Dell center.
- In some repair instructions, the retaining clip is also known as the scissor support bar.
Warning
- Removing the button membrane is a process that requires a very high level of care. A broken membrane is much more difficult to repair than a broken button.
- Repairing a laptop yourself can void the warranty. If you're not sure you can fix it yourself, or feel the risk is too high, consider getting a professional. If your laptop is still under warranty, contact Dell.
