Resolving errors or issues with Microsoft products can be a headache! Instead of trying to solve the problem yourself, you can contact customer support to resolve the issue. Because Microsoft offers a wide variety of products and services, there are many ways you can contact them. Start by knowing how to contact general support, then move on to more specific services so you can address any issues you're having!
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Method 1 of 11: Via a Microsoft Customer Service Phone Number
Step 1. Call +1-803-016-7966 or +7-803-016-0575 to speak directly to a Microsoft representative regarding the issue
For Microsoft users in Indonesia, you can call this number every day at any time. Follow the instructions given over the phone. When connecting with a Microsoft representative, please let us know what issues you are experiencing. After that, he can guide you and provide possible solutions.
You can look up phone numbers for other countries via this link:
Method 2 of 11: Via Online Chat Rooms
Step 1. Send a message to the virtual agent regarding your problem to get a solution
Visit https://support.microsoft.com/en-us/contactus and select “Get Started” to access the chat window. Write a brief description of the problem you are experiencing in the text field at the bottom of the screen. Microsoft's virtual agent will provide a list of options you can choose from to continue the chat and address the issue you're having. Keep following the prompts until you get a solution.
- For example, you could write (in English) “trouble logging into account” (“unable to access account”) to start a chat.
- If you want to restart the chat, click the “Refresh” button in the top right corner of the window.
- If you can't resolve the issue you're having via web chat, type “request a phone call” into the text field to speak directly to a Microsoft representative. They'll call you when you're there so you don't have to wait long.
Method 3 of 11: Via Twitter
Step 1. Tweet @MicrosoftHelps for a quick reply
Start your tweet with your official Microsoft account username so they get notified when you tweet. Briefly describe the problem you're having before you tweet to your feed. Microsoft will respond to your tweet with a solution or ask you to send a private message so you can further explain the problem you are experiencing.
- You can access Microsoft's official Twitter page here:
- Microsoft regularly posts tweets containing tutorials and solutions to common problems.
Method 4 of 11: Via FAQ Page (Frequently Asked Questions)
Step 1. Find solutions to the most common problems with any Microsoft product
Go to https://support.microsoft.com/en-us/ and select the Microsoft service you are having problems with. Go through the general topics displayed and select the topic that is closest to the problem you are experiencing. Follow all the instructions displayed on the webpage to find out if the solution worked.
If you still can't resolve the issue, follow the link on the page to start a web chat or contact additional support
Method 5 of 11: Contacting Microsoft Store Support Service
Step 1. Call +1-803-442-416 to report a problem with purchasing the product
For users in Indonesia, call the number and follow the instructions given. Tell us about a problem you're having with a purchase or sale on the Microsoft Store. Microsoft representatives will try to help you resolve or find a solution to the problem you are experiencing.
- If you need technical support or downloads, initiate a web chat with Microsoft Support to resolve the issue.
- You can also visit the Microsoft Store help page for a solution:
Method 6 of 11: Contacting Xbox Support Service
Step 1. Start a web chat or have Microsoft contact you so you can complain about the problem with your account or console
Visit https://support.xbox.com/en-US/contact-us and click the “Contact Us” button. Click the drop-down menu to select the problematic service. After that, use the second drop-down menu to specify the specific problem you're experiencing. Microsoft can offer solutions via web chat. You can also schedule a phone call to speak directly to a Microsoft representative.
- Web chat is available 24 hours a day.
- Telephone support is available on weekdays from 6 a.m. to 5 p.m. Pacific standard time (8 p.m. to 7 a.m. CST), seven days a week.
- You need to be signed in to your Xbox account to fill out the online form.
Method 7 of 11: Contacting Business Administration Support Services
Step 1. Call +1-803-442-304 (for Indosat users) or +7-803-011-0882 (for Telkom users) if you are a business account administrator
You can get technical support anytime, any day of the week. However, billing support is only available from 8am to 5pm WIB (service in Indonesian) or 9am to 6pm (service in English). For users in Indonesia, you can call this number and notify a Microsoft representative of the problem you are experiencing. After that, they will try to help you deal with the problem at hand.
- A Microsoft representative may send a verification PIN to your email address if you call from a phone number they don't recognize.
- You can find support numbers for other countries from this link:
- If you are not a business account administrator, use the standard web chat service from this link:
Method 8 of 11: Contacting Microsoft Advertising Support Services
Step 1. Start an online chat or make a phone call if you advertise on Microsoft
If you have any questions regarding advertisements placed on Microsoft platforms, please call +7-803-011-0945 (for Indosat users) or +1-803-44-2576 (for Telkom users) to speak with a Microsoft representative directly. If you want to resolve the issue via web chat, visit https://about.ads.microsoft.com/en-us/microsoft-advertising-support and click “Chat Now” to open a new chat window.
- You can contact Microsoft support services on weekdays from 9 a.m. to 6 p.m. WIB.
- The online chat service is open 24 hours a day on weekdays, but closed on weekends.
Method 9 of 11: Contacting Microsoft Azure Support Services
Step 1. Submit a ticket if you're having trouble with your Azure account
Visit https://azure.microsoft.com/en-us/support/create-ticket/ and click the “Create an incident” button. Sign in to your Microsoft Azure account to access the form. Fill out the form with your name, email address, and a brief description of the problem you're experiencing. A Microsoft Azure representative will contact you via email to help resolve the issue.
Billing and subscription support is also available to Microsoft Azure users, but you can only get technical support if you purchase a support plan
Method 10 of 11: Contacting Windows Developer Support Service
Step 1. Fill out the online report to get a reply via email
Visit the developer support site at https://developer.microsoft.com/en-us/windows/support/. Select “Contact us” from the menu at the top of the window. Open the drop-down menu to specify the main topic of the problem you are experiencing. Click the “Submit an incident” button at the bottom of the window. Sign in to your Microsoft account once a new pop-up window appears so you can fill out and submit the form. A Microsoft representative will email you with further information and assistance.
You can also get an online developer tutorial to help you solve the problem you're having from the following link:
Method 11 of 11: Contacting Microsoft Career Support Services
Step 1. Fill out the online form for any issues related to work at Microsoft
If you are applying for a job at Microsoft, visit https://careers.microsoft.com/us/en/support to access support requests. Fill in the form with your full name and email address in the appropriate text fields. After that, open the drop-down menu under the “Issue type” heading to select the problem you are experiencing. Write a brief description of your problem in the last text field before submitting the form.
