This wikiHow teaches you how to contact YouTube to report common issues such as content issues, bullying, security breaches, and copyright claims. While you can try to have a dialogue with YouTube via social media, or through the Creators Help Team if you're a legitimate partner, the reality is that there's no reliable way to contact YouTube and get a response. Keep in mind that YouTube doesn't have an email address or phone number where you can contact them directly, and if you call the YouTube user service number, you'll be prompted by automated voicemail to use the YouTube Help Center (which is a good idea from the start).
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Method 1 of 7: Using Social Media
Step 1. Understand that you usually won't be able to chat with YouTube
YouTube tries to stay active on social media, but rarely responds to comments on posts or direct messages.
If you are lucky enough to get a response from a YouTube employee, you will still not receive a personnel reply beyond confirmation that your issue is being worked on, or instructions for using the YouTube Help Center
Step 2. Tweet on Twitter YouTube
One of the most promising ways to contact YouTube is through Twitter, where you can post comments directly on the page:
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Go to Twitter by going to https://www.twitter.com (desktop) or tapping the Twitter app icon (mobile) and logging in.
First of all, you need to create a Twitter account, if you don't already have one
- Click Tweet or tap the "Tweet" icon in the upper right corner of the screen.
- Type in @YouTube, then type your message.
- Click or tap Tweet.
Step 3. Leave a comment on Facebook YouTube
Like most large companies, YouTube has a Facebook page where they post the latest news; however, it is unlikely that you will get a response from YouTube due to the sheer amount of content on its posts. Here's how to leave a comment on the YouTube Facebook page:
- Go to through your computer's web browser.
- Log into your Facebook account, if prompted.
- Find the post you want to comment on, then click Comment underneath.
- Type a comment, then press Enter.
Step 4. Leave a message on the YouTube Instagram post
Unlike the Facebook page, posts on YouTube's Instagram page contain a variety of content that apparently doesn't get much commentary:
- Go to https://www.instagram.com/youtube in a computer browser.
- Log into Instagram if prompted.
- Find the post you want to comment on.
- Click the chat bubble icon below the post.
- Type a comment, then press Enter.
Method 2 of 7: Contacting the Creators Help Team
Step 1. Understand that you must meet the requirements to be able to use this method
YouTube is still unclear about the steps you need to take to allow you to email the Creators Help Team, but you must be a legal partner and have your videos cumulatively viewed at least 10,000 times.
Some creators who meet these criteria have not been able to email YouTube because they have just crossed 10,000 views
Step 2. Make sure you are using a computer
You can't access the Creators Help Team via a mobile phone or tablet.
Step 3. Open YouTube
Go to https://www.youtube.com/, click SIGN IN in the top right corner, then log in to your YouTube account if it wasn't automatically entered.
Step 4. Click the profile icon
It's in the upper-right corner. Once done, a drop down menu will open.
Step 5. Click Help
It's near the bottom of the drop-down menu.
Step 6. Click Need more help?
It's at the top of the menu. If so, a new drop down menu will appear.
Step 7. Select a category
Click the topic that matches your reason for wanting to contact YouTube in the drop-down menu.
Step 8. Click Email Support
This option can read Get Creator resources. When you do, you will see a list of several topics.
Again, if you are not authorized to use this method to contact YouTube, link Support Email will not be visible.
Step 9. Email the Creators Help Team
Once you've confirmed that you have access to the Creators Help Team, follow these steps:
- Choose the category that fits your problem.
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Click the link contact the Creator Support team.
If you don't see this link, go back and click another category
- Enter your first name, last name, email address and channel URL in their respective boxes.
- Scroll down and enter your problem or comment in the "How can we help?" text box.
- Check "Yes" or "No" under the "Is your issue about specific video?" text, then follow some additional instructions.
- Click SUBMIT.
Method 3 of 7: Reporting Violence
Step 1. Try reporting videos or comments first
If you find a case of violence in the form of a comment or video, report the violence to make sure YouTube is aware of it.
Step 2. Go to the reporting tools page
Visit https://www.youtube.com/reportabuse via a web browser.
Step 3. Select the reason for reporting
Click the checkboxes to the left of various reasons at the top of the page:
- “ Harassment and Cyberbullying ” – Select this option to report verbal abuse, bullying, or minor threats.
- “ Impersonation ” – Select this to report fake channels impersonating certain real channels.
- “ Violent Threats ” – Select this option to report the channel that created the threat.
- “ Child Endangerment ” – Select this to report videos showing children in a dangerous or threatening environment.
- “ Hate Speech Against a Protected Group ” – Select this to report a hate speech case.
- “ Spam and Scams ” – Select this to report spam or fraud-related comments.
Step 4. Specify advanced information
The available options may differ depending on the reason you previously selected:
- “ Harassment and Cyberbullying " - Click " Confirm ” when prompted, select the check box under the heading " HARASSMENT AND CYBERBULLYING ", and follow the next prompts.
- “ Impersonation ” – Click the checkbox option under the heading " IMPERSONATION ", enter a channel name (or two channel names if necessary), click “ Continue ”, and fill in the form that appears.
- “ Violent Threats ” – Click “ Confirm ” when prompted, enter the channel name in the text field under the heading " VIOLENT THREAT ", click " Continue ”, and fill in the form that appears.
- “ Child Endangerment ” – Click “ Confirm ” when prompted, then tick the options in the next segment.
- “ Hate Speech Against a Protected Group ” – Select the form of hate speech you found, enter the channel name, click “ Continue ”, and fill in the form that appears.
- “ Spam and Scams ” – Select the type of spam or fraud you want to report, enter the channel name, click “ Continue ”, and fill in the form that appears.
Step 5. Submit the form
If you can fill out the form, click the button “ Submit ” at the bottom of the page to submit the form. YouTube will assess the submitted report and take appropriate steps.
Most likely, you will not get a response message from YouTube, regardless of the action they take
Method 4 of 7: Reporting a Security Issue
Step 1. Go to the Security Report page
You can report concerns regarding Google's privacy through this page.
Step 2. Select the problem you want to solve
Check the box to the left of the option that corresponds to the problem you are experiencing:
- “ I'm experiencing a security problem with my Google account ” (choose this if you are having security issues with your Google account).
- “ I want to remove content on Google Search, Youtube, Blogger, or another service ” (choose this if you want to remove content from search engines Google, YouTube, Blogger, or other services).
- “ I have a privacy doubt or a privacy-related question about Google products and services ” (select this if you have any doubts about your privacy settings or have questions about privacy on Google products and services).
- “ I found a security bug in Google "forgot password" feature ” (select this if you encounter security issues/errors in Google's “forget password” tool).
- “ I want to report a technical security bug in a Google product (SQLi, XSS, etc.) ” (choose this if you want to report security technical [error] errors on Google products like SQLi, XSS, etc.).
- “ I want to report a scam, malware, or other problems not listed above ” (select this if you want to report fraud, malware, or other issues not shown above).
Step 3. Select additional details
In the section below problem options, click the box to the left of more specific problem options. The segments you see will vary depending on the issue you previously selected.
You may be able to choose more than one answer for one option
Step 4. Click the Continue button
It's a blue button at the bottom of the segment. After that, you will be taken to the results page.
Step 5. Read the displayed results
Often, the page that appears will contain some information about how YouTube has handled the reported issue, as well as some tips for avoiding the problem in the future. If you report a problem that can be dealt with immediately, there will be a link “ report ” available in the information segment.
Step 6. Click the report link or fill out.
If available, click the link “ report ” in the information segment to open the reporting page.
Step 7. Fill in and submit the existing form
Enter the required information, then click the “ Send " or " Submit " After that, a report will be sent to the YouTube security team. You may not receive any response, but any issues will be resolved within a week or two.
Method 5 of 7: Reporting a Copyright Claim
Step 1. Go to the copyright claim page
Visit https://support.google.com/youtube/answer/2807622 via a browser.
Step 2. Click the SUBMIT A COPYRIGHT COMPLAINT button
It's a blue button in the middle of the page.
- Keep in mind that if you submit a false claim, your account will be frozen.
- If you are not logged into your YouTube account, you will be asked to enter your email address and password before continuing.
Step 3. Check the box " Copyright infringement"
This box is in the middle of the selection group on the page.
Step 4. Determine the victim of copyright infringement
Check one of the following boxes:
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“ I am!
(if you are the victim of a violation)
- “ My company, organization, or client ” (if your company, organization or client is the victim)
Step 5. Fill in the displayed form
To report copyright infringement, you need to enter your company information and agree to all applicable terms.
Step 6. Click Submit Complaint
It's a blue button at the bottom of the page. After that, the copyright claim will be sent to YouTube for review.
If YouTube takes steps regarding the channel you're reporting, there's a good chance you won't get a verification message
Method 6 of 7: Reporting a Privacy Complaint
Step 1. Go to the Privacy Complaint page
Visit https://support.google.com/youtube/answer/142443 via a browser.
- This form is used to report users who upload private or private information about you on YouTube.
- Fill out the privacy complaint form only if you have contacted a user who is suspected of abusing or violating your privacy.
Step 2. Click CONTINUE
It's at the bottom of the page.
Step 3. Click I STILL WISH TO SUBMIT A PRIVACY COMPLAINT
It's a blue button in the middle of the page.
Step 4. Click CONTINUE
This option is under the "contact the uploader" section.
Step 5. Click I HAVE REVIEWED THE COMMUNITY GUIDELINES
Step 6. Click CONTINUE
With this option, you verify that you understand the consequences (in the form of account suspension) if you submit an incorrect report.
Step 7. Select privacy information
Click " YOUR IMAGE OR FULL NAME " or " YOUR PERSONAL DATA ”, depending on the form of privacy violation you experience.
Step 8. Enter basic information
Fill in the following fields:
- “ Your legal first name ” – First name, according to the name shown on the identity card.
- “ Your legal last name ” – Last name, according to the name shown on the identity card.
- “ Country “– Your home country.
- “ Email address ” – The email address used to sign in to your YouTube account.
Step 9. Enter the channel URL
In the "Please include the URL of the channel… " field, enter the web address of the channel that violates the privacy.
Step 10. Add video URL
In the "Please include the URL(s) of the video(s) in question" field, enter the video web address of the channel that violated the privacy.
Step 11. Select the form of information displayed
Check the box next to each appropriate option in the "Please indicate the information you wish to report" segment, then also mark the box next to the location/content that displays personal information in the next segment.
Step 12. Add information/timers
In the "Where in the video" field, enter a point in time for the video that displays or discusses your personal information.
- You may have the option to check the " Yes " or " No " box under the " Has this content been copied from your own channel or video? " segment.
- You may see a checkbox labeled "I am the legal guardian of a child or dependent in this video" which can be clicked if necessary.
Step 13. Enter additional information
In the appropriate text fields, enter any other information that you feel can help clarify the context of the video, channel, or content that displays your personal information.
This can be a good intermediary to share your history with the channel owner, or explain details of the process you've gone through so far (eg clarifying that you've contacted the channel owner and asked him to delete the shared information)
Step 14. Check the " Agree to the following statements " boxes
This segment includes the " I have a good faith belief… " and " I represent that the information… " checkboxes.
Step 15. Check the box " I'm not a robot"
This box is at the bottom of the page.
Step 16. Click SUBMIT
It's a blue button in the lower-right corner of the page. After that, the claim will be sent for review. If YouTube feels that prosecution can be pursued, the account that uploaded the content must remove the content, and may be suspended.
Method 7 of 7: Sending Mail to YouTube
Step 1. Go to the "Contact Us" page
Visit https://www.youtube.com/t/contact_us in a browser.
Step 2. Scroll down to the “Our Address” segment
This segment is at the bottom of the "Contact Us" page.
Step 3. Review the displayed address
You can see the address of YouTube's headquarters in this segment. You will need this address to send the letter.
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As of December 2017, YouTube's head office address is
YouTube, LLC | 901 Cherry Ave | San Bruno, CA 94066 | USA
- .
- You can also fax messages to +1 (650) 253-0001 if you want.
Step 4. Write your letter
Make sure you write a concise, polite, and relatively short letter, both a letter of appreciation and a reminder of account problems.
- Keep in mind that YouTube has more than one billion monthly users, so the chances of YouTube reviewing and replying to your mail are very slim.
- Short letters can increase the likelihood that YouTube will read them.
Step 5. Send a letter to YouTube's head office address or by fax
If your issue or record is considered a priority by YouTube, you may receive a response, or the issue will be resolved immediately (without a response).
Tips
- You can find solutions to the most common YouTube problems in the YouTube Help Center, which is located at
- If you really want to contact a YouTube employee, try calling "customer service" on +1 650-253-0000, then press 5 to connect to a YouTube service center. The YouTube team will only tell you to visit the YouTube Help Center, but this is the only way to contact YouTube personnel directly.
- YouTube's support service hours are from 8 a.m. to 5 p.m., Monday to Friday (Pacific Time).
