If you have a question or concern that you would like to raise with eBay, you will be directed to an automated system. The company no longer provides email or live chat options to serve customers. Fortunately, this automated service system is quite easy to navigate once you click "Contact Us".
Step
Method 1 of 3: Desktop Computer
Step 1. Visit eBay.com
Type in your username and password if you are not logged in yet.
Step 2. Click Help & Contact
This link is in the top left corner.
Step 3. Click Contact us
It's a blue button in the lower-right side of the window.
Step 4. Click a category
Choose the category that best fits the reason you contacted eBay: Buying; Selling (sales); Accounts (accounts); Returns (return); or Fees & Billing (fees and bills).
Step 5. Click a topic
After determining the category, you must choose one of the topics provided.
Step 6. Click a subtopic
Step 7. Click one of the contact options
After selecting a subtopic, you will be presented with contact options at the bottom of the window. Choose one of the options you want: Call Us (contact us), Call Me (contact me), or Ask the Community (ask the community).
To view contact options, scroll down the screen to past the tips, hints, and FAQs (frequently asked questions) that appear on that eBay page
Method 2 of 3: Android Device
Step 1. Run the eBay application
Type in your username and password if you're not logged in yet.
Step 2. Touch which is in the top left corner
Step 3. Touch Help & Contact
Step 4. Touch Contact us
Step 5. Touch a category
Choose the category that best fits the reason you contacted eBay: Buying; Selling; Accounts; Returns; Fees & Billing, or eBay app questions (questions related to the eBay app).
Step 6. Touch a topic
After determining the category, you must choose one of several topics provided.
Step 7. Touch a subtopic
Step 8. Touch one of the contact options
After selecting a subtopic, you will be presented with contact options at the bottom of the window. Choose one of the options you want: Call Us, Call Me, or Ask the Community.
To see contact options, scroll down the screen to past the tips, hints, and FAQs that appear on that eBay page
Method 3 of 3: iOS Device
Step 1. Run the eBay application
Type in your username and password if you are not logged in yet.
Step 2. Tap My eBay which is at the bottom left of the screen
Step 3. Touch Help & Contact
Step 4. Touch Contact us
Step 5. Touch a category
Choose the category that best fits the reason you contacted eBay: Buying; Selling; Accounts; Returns; Fees & Billing, or eBay app questions.
Step 6. Touch a topic
After determining the category, you must choose one of several topics provided.
Step 7. Touch a subtopic
Step 8. Touch one of the contact options
After selecting a subtopic, you will be presented with contact options at the bottom of the window. Choose one of the options you want: Call Us, Call Me, or Ask the Community.
