Unlocking your Moto G carrier will allow you to use this Android-based phone with any carrier. You can unlock your Moto G carrier by contacting the operator concerned, or by ordering a lock code from a third-party service.
Step
Method 1 of 5: Unlocking an AT&T Moto G
Step 1. On your Moto G, dial *#06#
The IMEI number will appear.
Step 2. Write down the IMEI number
The number will be required by the operator to unlock the operator.
Step 3. Visit the AT&T website at
You can also call AT&T directly at 1-800-331-0500, then talk to customer service to unlock your Moto G
Step 4. Tick the option to state that you know the conditions for unlocking the device, then click Continue
Step 5. Fill in all the fields on the unlocking form, then click Submit
You will be asked to enter your AT&T phone number, IMEI number, account information, and contact information.
Step 6. Wait for AT&T to send you the lock code and carrier unlock guide
You'll receive the email a few days to a few weeks from sending the inquiry, as AT&T will have to contact Motorola for the device lock code.
Step 7. Remove the AT&T SIM card from the Moto G, then insert the SIM card from the carrier you want to use after unlocking the carrier
Step 8. Turn on the device, then enter the lock code you received from AT&T
Step 9. Follow the guide to complete the unlocking process
Once you've unlocked the carrier on your Moto G, you can use your phone with any carrier card that's compatible with your device.
Method 2 of 5: Unlocking Moto G T-Mobile
Step 1. On your Moto G, dial *#06#
The IMEI number will appear.
Step 2. Write down the IMEI number
The number will be required by the operator to unlock the operator.
Step 3. Visit T-Mobile's contact page at
Step 4. Click the Chat Now link under Live Chat, then fill in the required fields to start chatting with customer service
You can also call T-Mobile directly at 1-877-746-0909, then talk to customer service to unlock your Moto G
Step 5. Mention that you want to unlock the Moto G carrier at customer service
Customer service will check if you can unlock your carrier, and ask for information regarding your account.
Step 6. State the information required to unlock the carrier, such as IMEI number, account information, and contact information
Step 7. Wait for T-Mobile to send the lock code and carrier unlock guide
You'll receive an email a few days to a few weeks from sending the inquiry, as T-Mobile will have to contact Motorola for the device lock code.
Step 8. Remove the T-Mobile SIM card from the Moto G, then insert the SIM card from the carrier you want to use after unlocking the carrier
Step 9. Turn on the device, then enter the lock code you received from T-Mobile
Step 10. Follow the guide to complete the unlocking process
Once you've unlocked the carrier on your Moto G, you can use your phone with any carrier card that's compatible with your device.
Method 3 of 5: Unlocking Moto G Sprint
Step 1. On your Moto G, dial *#06#
The IMEI number will appear.
Step 2. Write down the IMEI number
The number will be required by the operator to unlock the operator.
Step 3. Visit the Sprint chat page at
Step 4. Enter your name and email address, then select SIM Unlock from the Request menu
Step 5. Click Initiate Chat. You can chat with Sprint customer service Monday-Friday, 06:00-23:00 CST, or Saturday-Sunday, 09:00-21:00 CST.
You can also call Sprint directly at 1-888-226-7212, then talk to customer service to unlock your Moto G
Step 6. Mention that you want to unlock the Moto G carrier on customer service
Customer service will check if you can unlock your carrier, and ask for information regarding your account.
Step 7. State the information required to unlock the carrier, such as IMEI number, account information, and contact information
Step 8. Choose whether you want to unlock domestic or international
If you unlock a domestic Moto G, you can use your Moto G with any carrier in the US, but if you unlock internationally, you can use your Moto G with any carrier outside the US, but inside the US, you can only use Sprint..
Step 9. Wait for Sprint to send you the lock code and operator unlock guide
You'll receive an email a few days to a few weeks from sending the inquiry, as Sprint will have to contact Motorola for the device lock code.
Step 10. Remove the Sprint SIM card from the Moto G, then insert the SIM card from the carrier you want to use after unlocking the carrier
Step 11. Turn on the device, then enter the lock code you received from Sprint
Step 12. Follow the wizard to complete the unlocking process
Once you have carrier unlocked on your Moto G, you can use your phone with any carrier card compatible with your device, as per your unlock request on Sprint.
Method 4 of 5: Unlocking Verizon Moto G
Step 1. Turn off your Moto G, then remove the battery cover and phone battery
Step 2. Find the SIM slot on the phone
Because Verizon uses a CDMA network, not all Verizon phones have a SIM slot, including the Moto G.
- If your Verizon Moto G has a SIM slot, that slot can already be used for all compatible carriers. You don't need to unlock the carrier.
- If your Verizon Moto G doesn't have a SIM slot then read step 3 below.
Step 3. Call Verizon customer service at 1-800-922-0204, and ask for the Moto G lock code
You will receive a Moto G program code, so that your Moto G can be used with other CDMA carriers.
Step 4. Follow the guidelines from Verizon customer service to use Moto G on other CDMA networks
Method 5 of 5: Unlocking Moto G via Third Party Service
Step 1. On your Moto G, dial *#06#
The IMEI number will appear.
Step 2. Write down the IMEI number
The number will be required by the third party service to unlock the carrier.
Step 3. Look for a third-party service to unlock your Moto G carrier on the internet, with keywords like “unlock my phone” or “phone unlock services
Third-party services that can unlock Moto G carriers include The Unlockr at https://theunlockr.com/unlock-my-phone/, and Fast GSM at
If you're currently using a Moto G, and your phone can access the internet, look for carrier unlock apps in the Play Store
Step 4. Mention the IMEI number and other required information to the third party service
You will be asked for your name, email address, and other contact information.
Step 5. Choose a payment method, then enter payment details when prompted
Most third-party services charge around US$20-30 for carrier unlock.
Step 6. Wait until you get the lock code and carrier unlock guide from third party service
Generally, you will need to wait about 3 days, as a third-party service will have to contact Motorola to get the device lock code.
Step 7. Remove the SIM card from the Moto G, then insert the SIM card from the carrier you want to use after unlocking the carrier
Step 8. Turn on the device, then enter the lock code that you received from the third-party service
Step 9. Follow the guide to complete the unlocking process
Once you've unlocked the carrier on your Moto G, you can use your phone with any carrier card that's compatible with your device.
