Telephone interviews are often conducted if the applicant lives far from the company or because of the large number of incoming applications. Make the most of this opportunity so that you can move on to the next stage, which is to undergo a face-to-face job interview. To make a good impression, respond to phone calls like you're having a one-on-one conversation with the interviewer. During the conversation, maintain good manners and speak in a professional manner.
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Method 1 of 4: Answering Phone Calls Well
Step 1. Greet callers professionally
One of the most important aspects of having a telephone interview is how to communicate when the phone rings. As a person who waits for work calls, respond to incoming calls like you are answering a phone call at work even if you are contacted through a personal contact number.
When the phone rings, pick it up immediately before the third ring. Say hello and say your name, for example: "Good morning, with Yeni Basuki here."
Step 2. Say that you are waiting for a call to work
After greeting, the caller will return your greeting and tell you their identity. Write down the name of the caller so you don't forget and then let them know that you're waiting to hear from them.
For example, "Mrs. Desi, thank you for contacting me this morning. I would like to discuss a job opportunity at your company."
Step 3. Respond politely to the caller
Put on your work attire and sit up straight at your desk to reassure yourself that you're having a job interview. Even if you are being interviewed by telephone, be careful not to speak in a relaxed tone of voice.
- When you want to say the interviewer's name, use the greeting "Father", "Mother", or the title he mentioned when introducing himself to make him feel respected.
- Address the interviewer by his first name if he asks for it himself.
- If the interviewer compliments or makes positive comments about you, say "Thank you."
Method 2 of 4: Undergoing an Interview with Satisfactory Results
Step 1. Write down the things that are said to keep you focused
One of the advantages of being interviewed by telephone is the opportunity to take notes while the interviewer is speaking or asking because you can write down the sentences you want to convey and answer the questions correctly.
If the interviewer asks a multi-faceted question, jot down the outline by writing a few important words to remind yourself. The interviewer will get a positive impression because you are able to provide a systematic response by answering or providing explanations according to the aspects asked
Step 2. Listen carefully to what he has to say and pause before responding
Sometimes it can be difficult to concentrate when you can only hear sounds without visual input. Therefore, focus on what the interviewer is saying and don't daydream or think about what you have to say.
- Pause for a moment before speaking. Apart from making sure that the interviewer has finished speaking, you can calm your mind before speaking during a moment of silence
- Ask for an explanation before answering if you didn't hear the question completely or didn't understand what was being asked.
Step 3. Speak with clear articulation
Apart from the telephone connection and voice quality, it is more difficult to understand someone's speech over the phone than communicating in person. To overcome this, pronounce each word clearly and speak slowly.
- If you're used to speaking in a slurred sense of articulation or mumbling, try to improve it by practicing telephone interviews.
- When talking on the phone, keep your hands away from your face and make sure you're sitting in an upright posture, rather than lying down or sitting back. We recommend wearing a headset or using loudspeakers so you don't have to hold the phone to your face.
Step 4. Ask questions as feedback to show interest
An excellent interview should take place as a two-way conversation. In general, the interviewer will give you the opportunity to ask questions at the end of the interview, but once the opportunity arises, you need to take the initiative to ask questions.
For example, after answering when the interviewer asks you what work goals you want to achieve, ask the question, "To ensure that the company's targets are achieved, consistent implementation of the PDCA system is very beneficial. Has management implemented this system and conducted regular evaluations?"
Step 5. Send a thank you note to the interviewer
After the interview, take the time to write a thank-you note and send it to the interviewer. In 2-3 sentences, say thank you for the time and opportunity given. Also let us know that you are waiting for further news.
- Express your gratitude by including specifics. Write in a letter if he conveys very useful information.
- If he tells you when you've been notified, include this specifically in the letter as well.
Method 3 of 4: Give a Professional and Confident Impression
Step 1. Sit up straight facing the table
Telephone interviews cannot be conducted lying in bed or relaxing on the couch. Sitting posture affects the sound when you speak. The interviewer usually notices when you are lying on the phone. This shows that you are not taking the job interview seriously.
- The sound quality decreases if you talk while lying down. In addition, there will be noise and noise when you change positions.
- Sitting up straight allows you to radiate charisma and self-confidence. This is revealed through your speech and voice.
Step 2. Go through the telephone interview as if you were being interviewed face to face
Even if the caller doesn't see you, he or she can predict what your clothes and appearance will look like because this has an impact on your attitude and speech.
- You don't need to prepare yourself by dressing like you want to meet the interviewer in person, but at the very least, dress neatly and professionally.
- To prepare, imagine that you are getting dressed to go to work if you get hired.
Step 3. Don't call while eating or drinking
Even if you're talking on a loudspeaker, he can hear whether you're having the interview while eating or drinking. You'll understand how disturbing this can be if you've ever heard someone eating or drinking on the phone.
- To make the telephone interview feel like a face-to-face conversation, don't do things you wouldn't do in a face-to-face meeting with the interviewer, such as eat, drink, or chew gum.
- Prepare a glass of water just in case your neck feels dry. Keep the phone away from your mouth if you want to drink. Do not put ice cubes in a glass as it can tink so that it can be heard over the phone.
Step 4. Smile as you speak
Smiling relaxes your face and makes your voice sound more friendly and pleasant. Even if the interviewer doesn't see you, positivity and enthusiasm radiates through your voice.
Method 4 of 4: Prepare Before the Interview
Step 1. Get information about the company before the interview
Even if you've researched a lot about the company before applying for a job, make sure you broaden your knowledge once you get a phone interview. Gather detailed information about the company's activities and its business in general.
- Read the latest news through newspapers and company websites to find out what journalists are reporting and plans for launching a new product or service. Write down the things you want to ask the interviewer.
- Gather information about the activities of major competitors. Read the news or articles that explain the industry conditions according to the company's business thoroughly so that you know the market forces.
Step 2. Prepare draft answers to frequently asked questions during job interviews
Since the interviewer doesn't see you on the phone, take advantage of this situation to prepare notes as a tool if you have to answer challenging questions.
For example, you may be asked to describe your strengths and weaknesses. Make sure you give short, systematic answers that are work-related, not personal-life ones
Step 3. Practice speaking on the phone
Having a job interview over the phone is not like chatting with friends or family. Get in the habit of talking on the phone as often as possible a few days before the interview, especially if you've never used the phone for a professional activity.
- When on a call, there is no visual clue to determine whether the caller is finished speaking or when it is a good time to respond. By practicing speaking on the phone, you can adjust so that the conversation goes smoothly.
- If there's no compelling reason to call, ask a friend or family member to help you practice by calling at a mutually agreed time for a simulated job interview.
Step 4. Find a quiet place to call
Determine the most appropriate location to receive calls, for example in a quiet room in the house because you can control the sounds or activities around you. Make sure there is a strong signal in your location if you want to make calls using your cell phone.
If there are children in the house or roommates in and out of the room, find another quieter place, such as a library where meeting rooms or closed study rooms are available and can be used by reservation. Make sure there is a telephone network or signal available in the place you specify
Step 5. Turn off notification ringers and unused electronic devices
If the interviewer hears the beeping or ringing of the device during the interview, you may appear to be doing something else on the phone. Focus on him as if you were having an interview in his office.
Other devices may interfere with the signal and affect the quality of the received sound if you are using a mobile phone. Turn off the Wi-Fi signal where you want to receive calls or move to another room during the interview
Step 6. Prepare all the necessary files
Before you take the call, have your notes, company information, your bio, and other files ready to be easily accessible when you are interviewed over the phone.
Organize files neatly so that they are easy to retrieve without having to move or move a lot. Noise heard through the phone makes you seem less able to maintain tidiness
Step 7. Set aside time to practice deep breathing before the scheduled interview
Maybe you feel nervous while waiting for the phone to ring. Practicing deep breathing helps you relax and focus your mind so you can speak calmly.
