Shopping online may have become a daily habit for you. However, sometimes you may buy things you don't want or need. Online stores or auction websites can make it difficult to cancel purchases. Fortunately, if you cancel your online purchase quickly and contact the seller, you may be able to cancel the order that was already made.
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Method 1 of 3: Canceling an Order from a Retail Website
Step 1. Cancel online purchases immediately
Immediately access the online store website. Then, look for the “Purchase” or “Customer Service” menu. In that menu, you can see a list of orders that are being processed. Find the purchase you want to change, then cancel. Remember, the sooner a cancellation is made, the more likely you are not to have to pay for it.
Some websites require you to send a message through the customer service tool to confirm cancellation. Write a clear and concise message for this purpose
Step 2. Contact customer service
If you are unable to cancel an online purchase, please contact the customer service center. When talking to the customer service representative, state the order number and say that you want to cancel the order. They can usually cancel it right away.
- The customer service number is usually listed under the “contact” information at the bottom of the website.
- Be polite. For example, don't forget to say "please" and "thank you".
- If they say the order cannot be cancelled, ask to speak directly to the boss.
Step 3. Provide valid and specific reasons
There are many companies that don't allow canceling an order just because you changed your mind. Therefore, you need to provide a clear reason for the reason for canceling the purchase of the product. Some of these reasons usually include:
- Advertisements that do not match the product.
- You find a similar product at a lower price.
- The product is damaged and different from what you want to buy.
Step 4. Write down the transaction number or cancellation number
If you can cancel the product order, write down the confirmation number provided by the website or customer service representative. Thus, if there is a problem with the order in the future, you can use the cancellation number as a reference.
Step 5. Verify the refund
Once the order is cancelled, you will receive a refund. This generally takes a few days. So, you should check your account or credit card history regularly. Remember:
The Consumer Protection Law in Indonesia requires that the refund process via debit, credit card, or cash takes no more than 7 days. If you purchased the product with a credit card, your money will be refunded at the time of billing
Method 2 of 3: Withdraw as Auction Winner
Step 1. Cancel your offer
Under certain conditions, you may withdraw as the winner of the auction without being penalized. Canceling an offer can be done by pressing the “Cancel” or “Stop Bidding” button. However, some auction websites only allow you to withdraw for special reasons, such as:
- The seller changes the product advertisement directly.
- The seller misunderstood the product specifications.
- You entered the wrong amount when you bid. This is usually obvious. For example, when the last offer was Rp. 200,000, but you actually bid up to Rp. 2,000,000.
Step 2. Talk to an auction site representative
If you are unable to cancel your online auction winner status, please contact the auctioneer's website directly. Say that you want to cancel bidding and buying auction items.
- Scroll down to find the “Contacts” menu on the website page. This information may be listed at the bottom of the page.
- If you frequently use the services of these auction websites, convey that you are their loyal customer.
- Offer to pay a cancellation fee.
- Be polite. Don't forget to say "please" and "thank you."
Step 3. Contact the seller via email
If the website won't or can't cancel the order, you need to contact the product seller directly. Even if he or she is under no obligation to help you, that person may be willing to cancel the order and re-auction the product.
- He may ask you to pay a fee associated with the re-auction process.
- The seller can cancel the auction results if he feels that the number of people participating in the auction is too small or the price of the auction results is not high enough. In addition, he will make a profit if you are willing to pay the re-auction fee.
Method 3 of 3: Knowing Your Rights
Step 1. Read the cancellation policies of each company
Most companies include an order cancellation policy or include a link to that page. As a result, before canceling the order, you can read the policy.
- Some companies allow you to cancel an order within 30 minutes to 1 hour after the order is placed.
- Some companies give buyers up to 24 hours to cancel an order.
- Most companies don't allow you to cancel orders that have already been shipped.
Step 2. Pay the cancellation fee
A company's cancellation policy may state that you are required to pay a cancellation fee. This fee is usually a fixed rate or a small percentage of the total cost.
If the product has been shipped, you must pay the cancellation fee and shipping fee
Step 3. Contact your credit card management company
If you used a credit card to make a purchase, you can call the management company to cancel it. However, this depends entirely on the managing company and its policies. As an example:
- American Express has a customer-oriented policy so that it can cancel orders at the request of the cardholder.
- Most cards bearing the Visa, MasterCard and Discover logo do not accept order cancellations unless there is an indication of fraud.
