As long as both parties agree, the buyer and seller can cancel the order on eBay. Buyers can request cancellation within (maximum) one hour after the transaction as long as the goods have not been sent by the seller. Meanwhile, sellers can also cancel transactions within a maximum period of 30 days, but risk getting negative feedback due to cancellations that take too long. Auctioneers may also withdraw their bids in certain circumstances.
Step
Method 1 of 5: Canceling an Order as a Buyer within One Hour Posttransaction
Step 1. Go to https://www.ebay.com via a web browser and log in to your account
If you need to cancel an order, it's a good idea to do so within an hour of placing the order. Within this hour, the seller must accept all cancellation requests.
- You can still request a cancellation after the first hour. However, the process of canceling an order within the first hour is usually easier.
- If you don't log into your account automatically, click " Sign In ” in the top right corner of the page and log in using your email address and password. You can also access your eBay account using your Facebook or Google account.
Step 2. Click My eBay
It's in the top-right corner of the website. A drop-down menu will be displayed.
Step 3. Click Purchase History
It's in the drop-down menu, under "My eBay". A list of all your most recent purchases on eBay will appear.
Step 4. Locate the order you want to cancel
The order is displayed in the list of recent purchases in the " Purchase history " section.
Step 5. Click More Actions next to the order you want to cancel
This link is on the right side of the order information box.
Step 6. Click Cancel this order
It's in the drop-down menu, under "More actions".
Step 7. Click Submit
eBay will send a cancellation request to the seller and confirm he hasn't shipped the product. If the cancellation is accepted, you will receive a notification email.
If you are unable to cancel the purchase, you can request a refund after the item is received
Method 2 of 5: Canceling Order After One Hour
Step 1. Go to https://www.ebay.com via a web browser and log in to your account
If one hour has passed since the order was placed, the seller will need to accept the cancellation request.
- You cannot request a cancellation of the order if the goods have been delivered or submit a claim for goods that have not arrived/received. On the other hand, the order also cannot be canceled if the seller files a lawsuit against you for the goods that have not been paid for.
- If you don't automatically log into your eBay account, click “ Sign In ” in the top right corner of the page and log in using your email address and password. You can also access your eBay account through your Facebook or Google account.
Step 2. Click My eBay
It's in the top-right corner of the website. A drop-down menu will be displayed.
Step 3. Click Purchase History
It's in the drop-down menu, under "My eBay". A list of all your most recent purchases on eBay will appear.
Step 4. Locate the order you want to cancel
The order is displayed in the list of recent purchases in the " Purchase history " section.
Step 5. Click More Actions next to the order you want to cancel
This link is on the right side of the order information box.
Step 6. Click Contact Seller
It's in the drop-down menu, under the "More actions" section.
Step 7. Select "Request to cancel this order"
This option is on the list of reasons for canceling an order. Click the circle button next to that option.
Step 8. Click Contact the seller
It's at the bottom of the list.
Step 9. Tell the seller the reason you want to cancel the order
Use the column shown to briefly explain the reason for canceling the order.
Step 10. Click Send
The application will be sent to the seller. Bidding on eBay is a legal bidding contract. This means that the seller is not obligated to accept requests for order cancellation.
If you are unable to cancel the order, you can request a refund after the item is received
Method 3 of 5: Requesting a Refund
Step 1. Go to https://www.ebay.com via a web browser and log in to your account
You can request a refund if the item you ordered is damaged, doesn't work, or doesn't fit. If you change your mind about the order made, the seller will need to accept the refund request.
If you don't automatically log into your eBay account, click “ Sign In ” in the top right corner of the page and log in using your email address and account password. You can also access your eBay account through your Facebook or Google account.
Step 2. Click My eBay
It's in the top-right corner of the website. A drop-down menu will be displayed.
Step 3. Click Purchase History
It's in the drop-down menu, under "My eBay". A list of all your most recent purchases on eBay will appear.
Step 4. Locate the order you want to cancel
The order is displayed in the list of recent purchases in the " Purchase history " section.
Step 5. Click More Actions next to the order you want to cancel
This link is on the right side of the order information box.
Step 6. Click Return this item
It's in the drop-down menu, under the "More actions" section next to the item you want to restore in your purchase history.
Step 7. Select the reason for the return
Click the circle button next to the appropriate reason. If you get the wrong item, or the item arrives damaged/not working, you can choose the appropriate option. If your mind changes about the order placed, select the appropriate option (eg change your mind).
If the goods that arrive do not work or are damaged, you can upload (maximum) 10 photos of the goods to complete the request for returning the goods
Step 8. Click Send
The application will be sent to the seller of the product. The seller has 3 days to respond to your request. If the seller doesn't respond, you can ask eBay to step in and help resolve the issue.
Step 9. Wait for a response from the seller
After submitting a refund request, the seller has 3 business days to respond. If he doesn't respond to your request, you can ask eBay to step in and help resolve the issue.
Sellers can respond to refund requests in a number of ways. He can give you a full or partial refund. The seller can also offer a replacement item. If you change your mind about the item you purchased, or miss the deadline for your return, the seller may reject your request for a refund
Step 10. Return the item within 5 working days
If the seller accepts the refund request, you will also need to return the item within 5 business days. If the goods received are damaged or malfunctioning, the seller is generally responsible for paying the cost of returning the goods. If you really want to cancel the order and ask for a refund, you will need to bear the shipping costs, unless it's specified in the seller's return policy. Make sure you pack the goods carefully. Follow these steps to print a return label from eBay:
- Click " My eBay ”.
- Click " Purchase history ”.
- Find the item you want to return in " Returns and canceled orders ".
- Choose " View return details ” under the "More actions" section.
- Click " Print labels ”.
Method 4 of 5: Withdraw Auction Bid
Step 1. Make sure you are eligible to withdraw the offer
Usually, eBay doesn't allow you to withdraw or cancel bids in auctions. A bid made is considered a purchase commitment if you end up winning the auction. However, under certain conditions, you can withdraw the offer:
- You typed the wrong amount due to a typo (eg 100 dollars instead of 10 dollars).
- Product descriptions change drastically since you made an offer.
- Seller cannot be contacted.
- You can't withdraw an offer just because you change your mind.
Step 2. Check the remaining auction time
The remaining auction duration determines your likelihood of withdrawing your bid as long as you meet one of the following reasons:
- Above 12 hours – you can withdraw the offer. All offers made will be cancelled.
- Less than 12 hours – You may only withdraw offers made within the last hour. eBay will only cancel your most recent offer.
Step 3. Click here to open the offer cancellation form
You can use this form to submit a quote cancellation request.
Step 4. Enter the auction product number
You can see the number on the auction page.
Step 5. Determine the reason for withdrawing the offer
You must choose one of the three options outlined in the first step of this method.
Step 6. Click Retract bid and wait for the seller's decision
eBay will review the bid withdrawal request, and you will be notified of the final decision on the application.
Step 7. Contact the seller directly if eBay rejects the cancellation request
You can still withdraw the offer if you contact the product seller directly. However, the seller still has the right to determine the final decision so that cancellation requests are not guaranteed to be accepted.
Method 5 of 5: Canceling an Order as a Seller
Step 1. Go to https://www.ebay.com via a web browser and log in to your account
If one hour has passed since the order was placed, the seller will need to accept the cancellation request.
- You cannot request a cancellation of the order if the goods have been delivered or submit a claim for goods that have not arrived/received. On the other hand, the order also cannot be canceled if the seller files a lawsuit against you for the goods that have not been paid for.
- If it doesn't automatically sign in to your eBay account, click “ Sign In ” in the top right corner of the page and log in using your email address and account password. You can also access your eBay account through your Facebook or Google account.
Step 2. Click My eBay
It's in the top-right corner of the website. A drop-down menu will be displayed.
Step 3. Click Sold
It's in the drop-down menu, under the "My eBay" section.
- You get a time limit of 3 days to accept or reject cancellation requests from consumers. Buyers who submit requests cannot provide negative feedback or low ratings within that time period.
- You can cancel the transaction up to 30 days after the buyer makes the payment as long as the item has not been shipped. However, this can be disputed by buyers and risks getting you a negative rating.
Step 4. Find the order that the buyer wants to cancel
Open the list of recent transactions and look for the order that the customer wants to cancel. Check the order number if necessary.
You can only cancel the order in its entirety, not one or a few items
Step 5. Click the More actions button
This button is to the right of the list of recent transactions.
Step 6. Click Cancel this order
It's in the "More actions" drop-down menu. The order cancellation process will begin.
You cannot cancel an order if the buyer submits a claim for goods that have not been received, or you sue the buyer for not paying for the product in question
Step 7. Select the reason for canceling the order
Click the circle button next to the appropriate reason.
If the seller asks you to cancel the order, make sure you choose the appropriate reason to avoid negative ratings on the account
Step 8. Click Continue
It's a blue button at the bottom of the list of reasons for canceling an order.
Step 9. Refund if necessary
If the buyer has already paid for the product, a PayPal window will appear so you can refund what he paid for. Just click Send Refund ”, and the process will be completed by PayPal.
If the buyer uses a payment method other than PayPal, you have (maximum) 10 days to refund using the same payment method
Step 10. Check if the final balance has been received in the account
If you refund a canceled order, eBay will send you the final balance. Delivery of the final balance is done automatically after the buyer confirms the refund. The balance can be used to upload products to be sold, but not to make purchases on eBay.
