Jeff Bezos is the founder and CEO of Amazon. If you want to contact him, the easiest way is to send him an email. You can also try contacting him via Twitter. Either way, you're unlikely to get an immediate reply from Bezos. If you want to seek help with Amazon's website, try contacting its customer service.
Step
Method 1 of 2: Contacting Bezos Specifically
Step 1. Email [email protected] to get immediate attention from Bezos and his executive team
Bezos intentionally provided a personal email address so customers could contact him. Even though he doesn't respond directly to most of the emails he receives, he claims to often read the messages that come into his inbox.
- According to many Amazon employees, Bezos will forward an email requiring a reply to the relevant manager by adding a single character: “?”. Amazon employees reported that this meant “find this issue and fix it”. If your message is forwarded like this, you can get a response in about 2 hours.
- In an email sent to Bezos, Amazon employees suggest that you write something short and clear. Avoid using harsh language and try not to be too verbose when explaining your problem. However, only write down important and relevant details that relate to your case. Briefly explain that Amazon staff assistance cannot solve the problem. By presenting a clear case and logical reasoning, you'll get Bezos' attention so he'll forward your message with the added “?” character.
Step 2. Tweet @JeffBezos on Twitter if you want to reach him via social media
Even if Bezos rarely responds to customer messages via Twitter, you could try tweeting Bezos directly or responding to one of his tweets. In the past, he often collected suggestions and feedback from Twitter. So if you'd like to share an idea, try following the @JeffBezos account for these opportunities.
To get Bezos' attention in this way, you'll need your own Twitter account. If you don't already have one, create a Twitter account via the website or mobile app
Step 3. Send a letter to Amazon headquarters if you choose to write a letter
Even if Bezos rarely reads letters to him, your message may get the attention of his team if it is considered important. As with emails, try to be as clear and concise as possible. People are usually willing to help solve your problem if they understand the problem and can find a solution quickly.
Send your letter to the following address: Jeff Bezos, Amazon Headquarters, 410 Terry Ave. N, Seattle, WA 98109
Method 2 of 2: Contacting Amazon Customer Service
Step 1. Use the instant message option for simple questions and complaints
Start by visiting the https://www.amazon.com/gp/help/customer/contact-us/ page. Click the “Start Conversation” button to start an online conversation with Amazon's messaging assistant (a computer system). Once the message window opens, describe your problem by typing it into the text box or selecting one of the ready-made options, such as “Items I ordered” or “Problems with my account or Prime”.
- Once the conversation is complete, the message assistant will send you updates and next steps via the “Your Orders” or “Your Account” pages of your Amazon account.
- Since you're only conversing with automated computer systems and not real people, the instant messaging option is the best option for solving simple problems, such as tracking a package or processing a return.
Step 2. Have Amazon customer service call you for more serious issues
Start by visiting the https://www.amazon.com/gp/help/customer/contact-us/ page. Click the “Contact me” button to chat with Amazon customer service directly over the phone. You have to answer a few questions about the issue you want to discuss, then enter a personal phone number. Depending on how busy the customer service center is, you may receive a call right away or need to wait 15 minutes.
This method is best used for troubleshooting more complex issues as you will be connecting directly with a representative from Amazon
Step 3. Call 1-888-280-4331 if you would like to speak to an Amazon customer service representative directly
This telephone line is active 24 hours a day and 7 days a week. When calling, the automated system will ask you to verify your account with a phone number, but you can also proceed without entering the number. You will be asked to describe the problem you are experiencing so that the appropriate department can address it. You may be asked to wait a few minutes before connecting to an employee.
Use simple sentences to describe your problem, such as “my package didn't arrive” or “there was a problem with my order” to make it easier to get through the automated system. You can also say “talk to a representative” several times to get through the system
Step 4. Email the customer service representative to document your conversation
If you need to record a conversation with Amazon (for legal and other reasons), email may be a better method than a phone call. [email protected] is the address that is usually used for general purposes, while [email protected] is used to resolve issues with your account, such as billing disputes. However, be aware that it can take up to 48 hours or more to respond to your complaint.
Step 5. Contact Amazon via its social media for a public discussion
If you prefer to communicate through social media, you can contact Amazon via Twitter, Facebook, or Instagram. If there's no reply within a few days, leave a comment on one of his most recent posts or tweets. While not the fastest way to solve your problem, it can draw attention from other parts of the company.
- Amazon's Twitter account is @amazon.
- Amazon's Facebook page is
- Amazon's Instagram account is @amazon.
