Unlike most companies, WhatsApp does not provide a phone number for support services. Therefore, you must use the Contact Us feature on the mobile device application, or visit the WhatsApp.com/Contact website to contact them. On this site, you can email (email) questions related to messaging support, business accounts, or accessibility issues. If there is a technical problem that prevents you from contacting WhatsApp online, or you simply want to send an official notification, write a letter to the company office. Read on for this wikiHow to learn how to contact WhatsApp.
Step
Method 1 of 3: Using WhatsApp App on Mobile Device
Step 1. Launch WhatsApp on your phone or tablet
The icon is a green and white conversation bubble with a receiver in the middle. You can find it on the home screen, in the application list, or by doing a search.
If you can't sign in to WhatsApp, check out the Using WhatsApp.com Website method
Step 2. Touch Settings
It's a gear icon in the lower-right corner of the screen.
Step 3. Touch Help
You can find it at the bottom of the menu.
Step 4. Touch Contact Us
This will open the Contact Us field, where you can write a description of your problem and upload a screenshot (this is optional).
Step 5. Type in the problem you are experiencing, then tap Next
WhatsApp will look for the answer to your problem in their support database.
If there is an article in the search results that looks like a match, tap the article to view its contents
Step 6. Touch Send my question to WhatsApp Support
The device screen will display a page for composing a new email message to WhatsApp via the default email app on your tablet or phone.
Step 7. Touch the Send button
This button is usually an arrow icon or a paper airplane. Your email message will be sent to WhatsApp Support in the proper format. Usually WhatsApp will only contact you via email, but you may get a call (depending on the problem you're having).
Method 2 of 3: Using WhatsApp.com Website
Step 1. Visit https://www.whatsapp.com/contact using a web browser
You can use any browser on your computer or mobile device to connect to Messenger, Business, or WhatsApp accessibility support via email.
- If you have a business account, email [email protected] for assistance.
- If you have any accessibility-related issues or suggestions, please email [email protected].
Step 2. Click on Contact Us under "WhatsApp Messenger Support"
This will open a page explaining how to get help on the WhatsApp mobile app-if you can't get into the WhatsApp app on a mobile device, continue the process with this method.
Maybe your question has been answered in the FAQ (frequently asked questions). Be sure to check the FAQ page before you send a message
Step 3. Enter the mobile number
Use the mobile number you used to connect to your WhatsApp account so the support team can identify your account.
Step 4. Select the platform
In the list of platforms, select the device with which you frequently communicate via WhatsApp. choose Web and Desktop if you usually use a computer. If the device is not in the list, select Other.
Step 5. Write down the problem you are experiencing
Type the reason that made you contact WhatsApp in the "Please enter your message below" field. Describe the problem in detail-you must type at least 30 characters to send the message.
If the information you provide is insufficient, WhatsApp Support may contact you to ask for the required details, or ask you to submit another request
Step 6. Click Send Question
This opens a new email message addressed to the appropriate support team. The email message has been pre-formatted so that it can be processed by the WhatsApp support tool. You should always use this form to contact WhatsApp so that the message is forwarded to the appropriate support team.
Step 7. Click the Send button in the email app
The message will be sent to the appropriate support team according to your WhatsApp account and product.
Method 3 of 3: Writing Letters to WhatsApp
Step 1. Write a letter to WhatsApp head office if you can't contact them via the internet
If you can't reach them on your phone and computer, or you need to send something official (such as a formal letter), send a letter to WhatsApp.
WhatsApp office address: WhatsApp Inc / 1601 Willow Road / Menlo Park, CA / 94025
Step 2. Clearly state your contact information in the letter
As with e-mails, you must include the mobile number in international format (with country code) and the specific problem you are experiencing.
- Provide the means you want to use to communicate. For example, if you can't access the email account associated with WhatsApp, don't include the email address. Provide a different email address, or include your cell phone number or home address.
- Don't ask something that's already explained on the FAQ page. Customer support prioritizes problem reports, and does not answer questions that are already discussed in the FAQ.
Step 3. Provide technical information about your problem
If you want to get technical assistance from WhatsApp regarding something written on your phone screen, include the text exactly as it appears in the error message that appears when you use your account. WhatsApp support should know when this issue occurs and if it occurs again. You should also mention the device you're using (e.g. Google Pixel 3 or Apple iPhone XR).
- For example, you might write, “Why does my screen in WhatsApp video call keep freezing? It's been happening every time I make a video call on my iPhone SE 2. How can I fix this? " (Why does the WhatsApp screen always freeze when I make a video call? It always happens when I do it using an iPhone SE 2. How to fix it?). Include your mobile number in international format in the mail.
- Another example of a question is, “My phone keeps telling me I have WhatsApp messages when I don't. It started about a week ago telling me there was one. This is happening every day now. How do I fix this?” pops up a notification that I got a new WhatsApp message, even though there isn't one. This started happening about a week ago, and now it keeps happening every day. How do I fix it?)
Step 4. Send the letter to WhatsApp
Depending on the problem you are experiencing and the contact information provided, you may receive a reply from WhatsApp via regular mail, mobile number, or email.
Tips
- WhatsApp does not provide a cell phone number to call. If you get suggestions to call a specific number, it's most likely a scam.
- WhatsApp does have social media accounts, namely Facebook Pages and Twitter accounts at @WhatsApp. They don't reply to customer support through these two accounts. So, chances are you won't get an answer if you contact them via social media.
