If you want to contact a real Groupon official, the About page on the Groupon site will be more helpful than the Customer Support page. You can contact Groupon by email, telephone, internet support, or postal mail. Please note that Groupon's business hours are based in Illinois with the UTC-6 time format.
Step
Method 1 of 3: Contacting Groupon on the Internet
Step 1. Email [email protected]
This is the fastest way, although some users report the quality of the available support is lower compared to the phone calls below. The average response time is around 30 minutes, even though the service is open 24 hours.
Step 2. You can use internet forms
This process is longer but more informative. Contact Groupon on their customer support page. If you have questions about an internet order, you must log in using the Groupon or Facebook account used to make the purchase. Otherwise, click the smallest "Contact us" link at the bottom of the page to continue without having to sign in.
Step 3. Find the contact link inside the internet form
This internet form covers a lot of things. If you have general questions about how Groupon functions or how to get a refund, the items on the form can provide you with the information you need. But if you don't find the information helpful, the below is the quickest way to find the actual contact form:
- Return to the first form.
- Choose an option from the first drop-down menu. Choose the option that roughly fits your problem and will lead you to more helpful contacts, but whichever option works.
- Select "My issue isn't listed" from the second drop-down menu.
- Press Continue and then fill out the contact form.
Step 4. Use social media
Twitter and Facebook pages are mostly used for promotional ads, but complaints submitted publicly will speed up customer support. This is the right choice if other methods fail:
- Contact @Groupon on Twitter.
- Visit the Facebook Groupon page.
- You may be asked to send an email to [email protected]. The social media team will take your inquiries to the appropriate support department.
Method 2 of 3: Calling Groupon
Step 1. Call during business hours
Groupon customer service is available by telephone Monday to Friday, 9am to 5pm (UTC-6). Due to the long waiting time, it is not recommended to call after 16:15 unless your matter is urgent.
- Merchant support numbers are available 8 a.m. to 7 p.m. Central time.
- This time zone does not follow daylight saving time.
Step 2. Use an internet callback service (optional)
The average wait for Groupon customer support is about 20 minutes, but you can be delayed for one to two hours. To save time, use a free internet call-back service like LucyPhone. When you use this service, the machine still delays you but will call you when it detects a human voice.
Step 3. Call one of the following numbers
The Groupon site managed to hide this number that you can call:
- Contact 888-373-5777, then press 5 for operator.
- Contact 877-788-7858, then press 6. This number is no longer listed on their website, but according to Groupon customer support it still works and leads to the same results as the number above.
- Many callers have heard that Groupon has several customer service centers where your calls can be diverted. Some of them make you wait very long, or even answer but without a sound. If you are put on hold for more than 15 minutes, hang up and call back.
Method 3 of 3: Contacting Groupon as a Merchant or Press Member
Step 1. Sign up to open a Groupon store
If you are a merchant interested in selling Groupon offerings, or selling items through Groupon, visit grouponworks.com and follow the prompts to get started.
Step 2. Contact Groupon about merchant related questions
If you are a merchant and have questions about Groupon, whether or not selling items through their site, please contact 888-582-4354.
If you want Groupon for business, you can research the process using other sources, such as the following academic studies or news articles
Step 3. Use media mail
For media-related requests in the US and Canada, use [email protected]. If you are a member of the media in another country, contact [email protected].
If you are not a member of the media, you will not receive a reply from that email address
Step 4. Ask for speakers or sponsors
To request a speaker from Groupon for an event, contact [email protected]. To request sponsorship, contact [email protected].
Tips
A physical email is addressed to "Groupon Inc. / 600 W Chicago Ave. / Suite 620 / Chicago, IL 60654 / USA". (However, shipping returns are addressed directly to the merchant, not to this address.)
Warning
- Groupon item orders must be sent back to the shipper within 14 days for a refund, or canceled over the internet within a few hours of placing the order.
- Groupon offer vouchers can only be returned within 3 days of purchase.
- GrouponLive and Groupon Getaways are often irrevocable.
