How to Call eBay: 11 Steps (with Pictures)

Video: How to Call eBay: 11 Steps (with Pictures)

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2024 Author: Jason Gerald | [email protected]. Last modified: 2024-01-19 22:11

If you have questions about eBay's processes or transactions, you can call eBay if the Help Center and forums are unable to provide the information you need. You can also call eBay at the number provided to you after selecting the Customer Support option in My eBay, or call eBay's customer service department directly. See how below.

Step

Method 1 of 2: Calling eBay Direct

Step 1. Call eBay customer service at 1-866-540-3229 with the US country code

eBay takes calls Monday through Friday from 5:00 to 22:00 PST, and on weekends from 6:00 to 18:00 PST.

Step 2. Press # when prompted, then press "1"

Step 3. Press # again, then press "0"

The average eBay clerk answers the phone within 12 minutes.

Alternatively, you can call eBay at 1-866-643-1587, pressing "4" in the main menu, followed by "6" in the Account menu. However, this method can take up to 18 minutes

Method 2 of 2: Calling eBay from My eBay

Step 1. Visit eBay at https://www.ebay.com/ then click My eBay in the top right corner

Step 2. Log in to your eBay account using your email address and password

Step 3. Click Customer Support in the upper left corner of your eBay session

Step 4. Click Contact eBay

Step 5. Designate the category that best describes your problem

You can choose Buying, Selling, or Account.

Step 6. Select the reason for your inquiry form from the available options in the choice category

For example, if you are a seller and your ad has been removed from eBay, select My item was removed from the Selling category.

Step 7. Select the calling option from the problem description screen

You can call eBay or have an eBay clerk call you.

If the problem description screen doesn't provide a calling option, continue to method #2 for calling eBay directly in this article

Step 8. Call eBay at the number shown on the screen and enter the one-time passcode that appears

You will then be connected with an eBay clerk.

If you choose the Call me option, enter your mobile number in the field provided and click Call me. The eBay clerk will call you at the number you provided within the specified timeframe

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