When accepted to work as a cashier at a grocery store or supermarket that uses a calculating machine, you must be prepared to operate the machine. Store owners usually provide training for inexperienced cashiers. However, after attending the training, you have to work professionally. How do you deal with customers who are already in long queues so that they can be served in a short time and feel satisfied? Read this article to get the answer and improve work performance!
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Part 1 of 3: Providing the Best Service
Step 1. Smile and be nice to customers
If you're upset, forget about your problem and be polite to everyone, even rude customers. They will be happy and satisfied if served with a happy heart, even if you are not enthusiastic. It's still better than working lightning fast, but being perfunctory and rude. Even if you're feeling down, try to show a happy expression.
Step 2. Greet the customer by saying:
“Good morning” or “Good evening”. Pay attention and respect the customer's response so that he leaves feeling welcome and wants to come again.
Step 3. Ask for additional cashiers
If at work there is a procedure for adding cashiers if needed and the customer queue is very long, ask for help from a backup cashier so that you don't have to rush and all customers are well served.
Step 4. Don't talk to coworkers while serving customers
Cashiers who continue to chat while working make customers feel annoyed and belittled. Just like other employees, cashiers should not chat while working, including you. Find the right time to chat.
Part 2 of 3: Handling Payment Transactions Well
Step 1. Learn how to operate a calculating machine
As a cashier, you may have to use a manual counting machine or a sophisticated computer. After serving 3-4 customers, you should already understand how to operate a calculating machine in detail. Get in the habit of using the Rp500 and Rp1,000 coin dispenser buttons if you have one. After a few days of work, evaluate your work while resting. Have an experienced cashier check your work to make sure the results are correct.
Step 2. Recalculate the change
In order for you to return the excess money correctly, make it a habit to recalculate, instead of directly handing over the money along with the payment receipt. Do this to avoid mistakes and cash balance differences.
These days, cashiers at grocery stores and supermarkets often state the amount of money they receive from customers. Apply the same method so that the customer cannot claim that the amount of money he gave is greater than what you received
Step 3. Learn how to pay
Customers who pay in cash will usually wait for a receipt or change. Customers who pay using a debit card must type in the password number and wait until the transaction is complete. Take this opportunity to put your groceries in a plastic bag.
Part 3 of 3: Understanding the Rules in the Workplace
Step 1. Learn how to handle non-routine transactions that occur frequently
For example: if a store owner gives gift coupons to customers every 1-2 weeks, you should understand the procedure for using coupons in detail. Find out what you should do if something goes wrong or a minor problem occurs. For example: learn the procedures that apply if you give wrong change, but the calculator is locked, if a customer wants to return an item and ask for a refund, or if the debit card machine doesn't work. If these are not taught in training, ask an experienced manager or cashier.
Step 2. Find out where you can get information in case of unforeseen circumstances
Memorizing all the information in a manual is not easy, especially if you have to memorize procedures that are almost never implemented. However, you should be able to find a manual or manual if the procedure must be performed. Take the time to read the manual through to the end so that you are familiar with its outline and can find it when searching for a particular procedure, for example: if the power goes out, you already know how to use a calculator and generate reports manually.
Step 3. Try to get to know each product being sold so you can provide feedback and complaints
As a cashier, you don't have to be a salesperson, but you may have to answer questions. If you know the advantages of each product, let the customer know that he has made the best choice because he bought a new product or a best-selling product. Convey correct information and don't overdo it. Give small compliments to buyers as an added value to increase customer satisfaction.
